Tag: remote support

Samsung invests in remote support for customer convenience
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Samsung invests in remote support for customer convenience

Anywhere in Latin America solving simple setup issues is easier for those who have a Samsung device: the company provides a number of remote support services for the convenience of customers, who don’t need to leave the comfort of their own home to solve problems. According to Samsung, 85% of the services requested were solved remotely, and the level of satisfaction with the service scored over 90 points, in a scale of 1 to 100. That is why the company invests in distance support services for Samsung smartphones, tablets, notebooks and even TV users. The Remote Service, for instance, allows for company engineers to connect to the device to be serviced, in order to offer customers a solution – with no additional costs, with a simple phone call. In addition to remote support...