Tag: isp

Digicel and LIME identified by Netflix’s ISP Index as the Slowest in the Caribbean
Tech News, Internet, Caribbean Tech

Digicel and LIME identified by Netflix’s ISP Index as the Slowest in the Caribbean

Think Jamaicans are feisty about their slow Broadband Internet? They may now have a reason after it was revealed that Digicel has the slowest Broadband in the Caribbean. So says Netflix in their Netflix's ISP Index for the month of December 2014, which ranked all the Caribbean ISP in terms of their ability to Stream Netflix Video. The Rankings are as thus: 3.53Mbps for Mexico's Totalplay 2.37Mbps for Flow 1.38Mbps for LIME 0.69Mbps for Digicel Broadband Digicel is ranked by Netflix as the slowest in the Caribbean, with Mexico’s Totalplay being the fastest, besting even ISPs in US and Canada. However, Digicel isn’t alone; Jamaica overall has the slowest average broadband rates in the World. Netflix’s Methodology for the results, which were captured in the month of January...
Digicel’s Impersonal  Customer Care
Caribbean Tech

Digicel’s Impersonal Customer Care

A few months back I noticed a big change in the Customer Care service provided to you when you call 120 from a Digicel phone. There is currently no easy way to get access to a customer care representative and instead you have to navigate through a maze of menus just to find what you want. at this time the vast menus, which can take upwards of 5 to 6 minutes to navigate hinders the users ability to get any issues they are having resolved and I guess that many have given up frustrated and exasperated beyond endurance. The difficulty in reaching a human operator has reduced the sort of personal feel that many of us have grown accustomed to with Digicel over the years and serve to cement those who believe the company, now large, is rapidly becoming disconnected from the people who had put it w...
Flow revamps Website with streamlined look for the region
Tech News, Internet, Caribbean Tech, Featured

Flow revamps Website with streamlined look for the region

Flow continues to streamline it's brand across the English speaking Caribbean. After updating their logo a few months ago, Flow has now revamped their website to offer a similar look and feel throughout the Caribbean countries in which the Flow brand operates. These territories are Jamaica, Trinidad and Tobago, Curacao and Grenada. The new websites features adaptable text, updated online account management and payment options, more detailed description of services provided, social media links and a increased focus on accessing customer service directly via the website. Visit each website: Flow Jamaica Flow Trinidad and Tobago Flow Grenada Flow Curacao
LIME Jamaica rolls out 100 Mbps ‘Fibre to the Home’
Tech News, Internet, Press Releases

LIME Jamaica rolls out 100 Mbps ‘Fibre to the Home’

On November 1, the Rhyne Park Community in St. James became the first Jamaican community to surf the web using ‘Fibre to the Home’ (FTTH) - the latest technology in high speed internet connection being introduced by LIME. The service is also available in the Morris Meadows community located in St. Catherine. “This technology will revolutionize the in-home internet experience” says LIME Managing Director, Garry Sinclair, “Our suite of solutions is based on the new, cutting edge Fiber to the Home technology which provides homeowners with improved service, convenience, comfort and security.” The fiber technology from LIME allows customers to get speeds up to 100 Mbps facilitating most, if not all, Internet-based applications available today. The technology also prepares the customer for f...
LIME Jamaica’s latest moves: Steps in the right direction?
Tech News

LIME Jamaica’s latest moves: Steps in the right direction?

I have had an interesting relationship with LIME over the last few years; from praises to criticisms, then more criticisms, then praises… One of the prime issues I have had with LIME is their tendency to pull and discontinue potentially killer promotions and services, it is like unveiling the latest long-ranged stealth 5th generation aircraft, unnerving your opponent with it to the point of sweating, then suddenly blowing it up and reverting back to your old piston powered plane from the 1920s. This analogy holds true for the promotion held several years ago where LIME customers could literally borrow credit when in need and pay back the company at a later date. This promotion had a lot of potential, however as with most other brilliant ideas to come out of the company it simply disappeare...
MiFi Hits Cayman thanks to Digicel and LIME
Gadgets, Tech News, Internet, Featured

MiFi Hits Cayman thanks to Digicel and LIME

With devices getting smaller and more internet ready, internet access on the go has been an issue here in the Cayman. Thankfully, Mobile ISP providers Digicel and LIME have heard the call and have both addressed the issue. Their answer was MiFi. MiFi (A clever acronym for Mobile Wifi) offers internet connectivity over the air for up to 5 wifi enabled devices at a time. So you can have your iPad, iPhone, Netbook, Kindle, iPod and soon to own PSVita all connected to the internet wirelessly via your very own wifi hotspot. Both companies have broth two different Mifi devices to the table, Digicel with the WiMAX Pocket Modem MF250 and the Huawei E5830s from LIME. Both are utraportable and provide internet via the companies separate yet similarly named 4G network. Key Features: Featur...
Digicel Wimax: One Year After Launch
Tech News

Digicel Wimax: One Year After Launch

It is just a year ago that Digicel's Wimax erupted onto the local broadband market with the aim of revolutionising and completely remodelling Jamaica's broadband service. After routing the telecoms juggernaut Claro in the christmas battle a year before, Digicel had re-equipped it's forces and turned its attention to Jamaica's decrepit internet system. The company, seeking to set yet another record in it's unprecedented drive across the caribbean, came with mobile Wimax labelled as 4G. The well known quality of Digicel's products as well as it's deadly marketing techniques made any venture of the company a highly feared one by it's potential competitors. This fear stems from the fact that Digicel's campaigns are usually short but extremely destructive to competition, mainly due to the fact ...