Tag: broadband

How to setup and troubleshoot your Digicel 4G Broadband Modem
Tech Tips, Internet

How to setup and troubleshoot your Digicel 4G Broadband Modem

So you’ve just brought a Digicel 4G Broadband modem for home use? Congratulations! You’ve finally realized the importance of having Broadband Internet and you’re ready to connect to the much promised 10Mbps Wireless Internet. Buss a bag of St. Mary Banana Chips and celebrate as you’re no longer a part of the statistic that doesn’t have Internet Access as noted in Jamaica’s Low Net Penetration – Broadband Internet A Universal Right. Digicel 4G Broadband: A View to Kill Digicel’s Customer Care Those of you reading this may wonder why an article specially for the Digicel 4G Broadband Modem connecting to their Network after having done the article How to Access LIME or Digicel’s 4G Internet using an unlocked 4G LTE Modem Dongle, smartphone or Tablet. The reason is rather clear: this is NOT a 4...
Digicel’s Impersonal  Customer Care
Caribbean Tech

Digicel’s Impersonal Customer Care

A few months back I noticed a big change in the Customer Care service provided to you when you call 120 from a Digicel phone. There is currently no easy way to get access to a customer care representative and instead you have to navigate through a maze of menus just to find what you want. at this time the vast menus, which can take upwards of 5 to 6 minutes to navigate hinders the users ability to get any issues they are having resolved and I guess that many have given up frustrated and exasperated beyond endurance. The difficulty in reaching a human operator has reduced the sort of personal feel that many of us have grown accustomed to with Digicel over the years and serve to cement those who believe the company, now large, is rapidly becoming disconnected from the people who had put it w...
Digicel Wimax: One Year After Launch
Tech News

Digicel Wimax: One Year After Launch

It is just a year ago that Digicel's Wimax erupted onto the local broadband market with the aim of revolutionising and completely remodelling Jamaica's broadband service. After routing the telecoms juggernaut Claro in the christmas battle a year before, Digicel had re-equipped it's forces and turned its attention to Jamaica's decrepit internet system. The company, seeking to set yet another record in it's unprecedented drive across the caribbean, came with mobile Wimax labelled as 4G. The well known quality of Digicel's products as well as it's deadly marketing techniques made any venture of the company a highly feared one by it's potential competitors. This fear stems from the fact that Digicel's campaigns are usually short but extremely destructive to competition, mainly due to the fact ...