“Today, companies expect service providers to deliver consistent, global assistance wherever they are located. This agreement enables Samsung to provide its customers with a comprehensive suite of services that delivers the highest levels of solution availability across the globe. The agreement also gives Samsung’s clients the confidence of a leading technology manufacturer supported by a world class provider of IT infrastructure services and solutions.”
Vice President and General Manager, Telecom & Technology group at NCR, Sophia Williams, commenting on Samsung partnership with NCR
Samsung is entering into the printing business.
On Friday February 26th 2016, they partnered with NCR’s Telecom & Technology Group the global leader in consumer transaction technologies in a bid to expand their award winning printing business as noted in Samsung’s monochrome and MFP win BLI 2016 Awards Fourth Time in a row.
This by delivering MPS (managed print services) including remote monitoring, help desk and onsite support, and deployment services, to support Samsung enterprise customers in optimising business processes.
NCR will help to reinforce Samsung’s brand reliability through consistent, innovative and differentiated services across the globe, giving them access to more than 17,000 NCR badged service professionals as well as managed service centres globally.
Samsung’s advanced Smart Print Diagnostic System
Samsung’s advanced Smart Print Diagnostic System allows service engineers to use their Samsung mobile devices to access technical service information and enable the SLA (Service Level Agreement) monitoring feature.
Via this app you can download the latest service data directly for the device needing repair via Samsung’s global cloud platform. This provides service technicians with real-time data to solve problems.
This unique blend of Samsung’s advanced technology and NCR’s global presence will ensure consistency of service as pointed out by European Sales and Marketing Director, European Print Operation at Samsung Electronics, Paul Birkett: “This relationship with NCR enables our clients to access on-demand support inside and outside the workplace. The use of mobile and open platforms allows deep customisation and integration of this support into existing IT service models.”
Samsung has a number of partner programs in place:
- Cloud servers
- Software as a Service (SaaS)-based MPS
- Advanced Android-based multifunctional device platforms
These services enable simple interactions between digital and paper information and provide its customers with a wide variety of solutions to further enhance working practices. Samsung, via this partnership will continue its focus on delivering exceptional print services to the market with NCR helping them with remote monitoring, help desk and onsite support side of their now rapidly expanding printing business.
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