The Celebration continues for FLOW Jamaica, as they roll out more improvements for the 1 million customers as noted in How Flow Jamaica celebrated 1 million customers with a 99 cents FAM Plan.
Their celebrations haven’t gone without some hiccups, as their entire Network, Mobile, Fixed line and Broadband Network, went down between Friday September 2nd and Saturday September 3rd 2016.
FLOW Jamaica, however, was quick to issue a PSA (Public Service Announcement) via both Traditional and Social Media, with these Tweets from their @FLOWJamaica Twitter account as evidence.
PSA: Please be assured that our Technical Team is working to restore Broadband services as quickly as possible. pic.twitter.com/c3fpP23P8R
— FLOW Jamaica (@FLOWJamaica) September 3, 2016
PSA: We experienced a technical failure on our internet & voice infrastructure at our main hub in New Kingston(1/8) pic.twitter.com/2jxpVhwXfN
— FLOW Jamaica (@FLOWJamaica) September 3, 2016
PSA: This resulted in major disruption in internet services for most residential & bus. customers islandwide (2/8) pic.twitter.com/2LoJyICEpH
— FLOW Jamaica (@FLOWJamaica) September 3, 2016
PSA: Our technical team has commenced the process of investigating the issue as well as restoring service. (3/8) pic.twitter.com/fFTWhZxbnU
— FLOW Jamaica (@FLOWJamaica) September 3, 2016
PSA: We assure you that we're focused on restoring access & believe this will be within the next 3 hours (5/8) pic.twitter.com/fs2rgQmaqM
— FLOW Jamaica (@FLOWJamaica) September 3, 2016
PSA: We deeply regret the inconvenience currently being experienced by our customers (4/8) pic.twitter.com/avI6CnijM4
— FLOW Jamaica (@FLOWJamaica) September 3, 2016
PSA: A full investigation will be launched once we have completed the restoration process. (6/8) pic.twitter.com/mJ4I8yy6ra
— FLOW Jamaica (@FLOWJamaica) September 3, 2016
PSA: We will continue to keep you updated on our progress as we try to restore both voice & Internet services (7/8) pic.twitter.com/onUAwjbxwJ
— FLOW Jamaica (@FLOWJamaica) September 3, 2016
PSA: We thank you for your continued patience as we understand your shared sentiments. (8/8) pic.twitter.com/CoSfiBMh4L
— FLOW Jamaica (@FLOWJamaica) September 3, 2016
So clearly, they’re on the case like Matlock to solve the technical problem that crippled their entire Network.
Thank you again for your patience. pic.twitter.com/dTWq5y8tGh
— FLOW Jamaica (@FLOWJamaica) September 4, 2016
Most likely, it was due to a traffic gateway fault caused by the crushing amount of Data and Voice Traffic that was flowing through both their Mobile, Fixed line and Broadband Network during the Panama vs Jamaica match on Friday September 2nd 2016.
Cheer on the Reggae Boyz as they face Panama in #WCQ action tonight at 8:30pm on Flow Sports, Channel 690. ???? pic.twitter.com/kU7HC4B7OY
— FLOW Jamaica (@FLOWJamaica) September 2, 2016
Not to mention people calling foreign to get money for back to school as well as sharing pictures of their Lunch food, which basically explains the FLOW Mobile outage!
Enjoy 90 international mins for $250 credit for 7 days.
Dial *133*250# to sign up, more: https://t.co/gTmgbvvb7B pic.twitter.com/ZIUGzdwxt3
— FLOW Jamaica (@FLOWJamaica) September 4, 2016
Share lunchtime pics w/ a 30 day Mobile Data Plan for as low as $700!
Learn more at https://t.co/wmQZv00jt4. 🙂 pic.twitter.com/JPER6aTN6d— FLOW Jamaica (@FLOWJamaica) September 5, 2016
Finally, kids trying to watch the last set of cartoons, including Pinky and the Brain on the FLOW Horizon Network, may have also been a factor, as it’s a known fact that they’ve been trying to take over the world.
Watch "Pinky and the Brain" and more of your favourite cartoons on ToonCast, Ch 308 or 205 with Horizon from Flow. pic.twitter.com/n7T3sJcnbM
— FLOW Jamaica (@FLOWJamaica) September 4, 2016
If it’s any comfort, FLOW Jamaica’s got 1 million problems but the Panama vs Jamaica and FLOW Skool Aid wasn’t one, as the kids are all set for School.
"I'm ready for grade three!"
She's all set for the new school year with her new Flow backpack ???? #FlowSkoolAid pic.twitter.com/LkkIE9nGfu
— FLOW Jamaica (@FLOWJamaica) August 27, 2016
Ready for school????
Join us at JamWorld for FREE haircuts so your son can start school looking sharp! #FlowSkoolAid pic.twitter.com/PaUKL0Z4qJ
— FLOW Jamaica (@FLOWJamaica) August 28, 2016
Not to mention free medical, dental and optical exams!
Scores of Jamaicans eagerly await to do their medical, dental and optical exams for FREE here at #FlowSkoolAid ???? pic.twitter.com/mQYXiqfK3O
— FLOW Jamaica (@FLOWJamaica) August 28, 2016
Oh well, that’s what you get when you have 1 million satisfied customers……all using your services all at once. Sharing is caring so share this article with your friends, encouraging them to switch to FLOW Jamaica!
Here’s the link:
FLOW Jamaica Twitter Feed: @FLOWJamaica
One response to “FLOW Jamaica Network Outage due to 1 Million Satisfied Customers”
I sincerely do hope the author of this press release is being richly rewarded by Flow for the spreading their never ending apologies for shoddy service.