Customers who need to top up their phone’s credit but are short on cash, or simply can’t make it to a top-up station, no longer have a problem. Prepaid mobile customers now have an easy way to top up with the innovative
Flow Lend App.
Using the App, which is available for Android and iOS smartphones, customers can now request credit advances or recharge “loans” if their accounts are nearing a low balance and they can’t afford to pay for a top up or aren’t near a top-up center. Once the loan is approved, the amount is added to the customers’ account and they can call, text and even access data. Customers are encouraged to pay back the loan within a week’s time, but no more than 30 days after they got it.
James McElvanna, VP Products, Cable & Wireless Communications, operators of Flow, said, “Flow Lend is an innovative way for us to support our customers and ensure they’ll never have to worry about running out of credit in any situation. Whether they have big news to share or have an emergency, they’ll never have to miss that important call or text. It’s a unique advantage for Flow customers, and it’s all part of our goal to totally revolutionize the customer experience and keep them connected, especially when it matters most.”
Explaining how the App works, McElvanna said, “Any prepaid mobile customer can request a loan! Once their phone is topped up on a regular basis for at least 3 consecutive months, they’ll be invited to download the app and become eligible for a loan.
Then, if they consistently payback the loans through normal recharge vouchers or top ups, they’ll have the chance to ‘level up’ their lend status and increase how much they can borrow. It’s like a video game – the better you play, the more you level up!” The key is, don’t forget to pay back the loans because accounts that are not paid within 30 days and are inactive will be disconnected. Then the outstanding loan will be treated as bad debt.
Pay on time and you’re good to go!
Since its launch, one Flow customer has called Flow Lend the “best app from Flow, always reliable, simple and easy to lend credit, automatically repays your loan once you top up.” Others have said Flow Lend is “very easy and quick to use” and “good when you need the extra credit.” Another simply said, “Love it!”
The bottom line is Flow Lend is becoming an invaluable service for our customers when they need a bit of help to meet their mobile needs.
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