Samsung invests in remote support for customer convenience

Anywhere in Latin America solving simple setup issues is easier for those who have a Samsung device: the company provides a number of remote support services for the convenience of customers, who don’t need to leave the comfort of their own home to solve problems.

According to Samsung, 85% of the services requested were solved remotely, and the level of satisfaction with the service scored over 90 points, in a scale of 1 to 100. That is why the company invests in distance support services for Samsung smartphones, tablets, notebooks and even TV users.

The Remote Service, for instance, allows for company engineers to connect to the device to be serviced, in order to offer customers a solution – with no additional costs, with a simple phone call.

In addition to remote support services, Samsung provides customers with other services in the comfort of their own home, in a convenient way.

Call Center

Samsung offers specialized support through a contact center operating 24 hours a day, 7 days a week. The technical team is qualified to provide all kinds of support, from basic to complex questions, technical issues, help to find the nearest service center, or even schedule a visit of specialized engineers to the customer’s house.

Remote Support

Remote support consists of a Samsung expert remotely connecting to the device to be serviced (smartphones, tablets or TVs), at no additional cost. It is an innovative service that makes Samsung customer’s life easier in Latin America.

In Home Service

This type of support is available to all customers who own a Samsung 42-inch TV set or larger, and other home appliances, both under warranty and out of warranty. The service, which can be requested through the Call Center, is available throughout Latin America and the average response time is two hours. Practical and fast.

Online Support

Samsung support website (samsung.com/support) offers service contents to customers. There are over a thousand content articles about the brand devices, as well as videos, guides, frequently asked questions, manuals, information about warranty and the location of Samsung service partners. Those who still need support will find information about other specific channels on the same website.

Post Author: Lindsworth

Lindsworth is a Radio Frequency and Generator Maintenance Technician who has a knack for writing about his work, which is in the Telecoms Engineering Field. An inspired writer on themes as diverse as Autonomous Ants simulations, Power from Lightning and the current Tablet Wars.